Your dedicated Property Management team is your first point of contact regarding your property and we are located onsite at Riverside Gardens Apartment complex. Our team are fully qualified and dedicated individuals whose sole purpose is to ensure that your investment property is being efficiently looked after. Our Property Managers bring a high level of experience, professionalism, and efficiency to the management of your asset. We have extensive local knowledge, expertise and are highly skilled. You can feel secure when engaging Aura Property QLD.

Rent Management Townsville


Aura Property QLD is a member of Real Estate Institute of Queensland (REIQ) and our staff attend regular development and training sessions to ensure their knowledge and skills are always up to date. Your valuable investment property is safeguarded every step of the way by our professional Property Management team using a tried and tested system that is under constant review. Every step has been refined within the Property Management Process starting with advertising of properties, leasing strategies, tenant selection, inspection timetables, programmed maintenance, reports to investors, dispute management and resolution and appropriate disbursement of owners’ funds and tenants’ bonds. We are committed to providing open and honest communication to all parties in a timely and professional manner.


Our job is to find the best possible tenant for your property in the quickest possible timeframe. Your decision coupled with our advice and professional opinion will simplify the process of finding the right tenant for your property. Our detailed screening process aims to establish if tenants are able to meet the responsibilities of the Tenancy Agreement. All references are checked and verified in writing or by telephone. Tenant selection is in accordance with laws covering Discrimination and Residential Tenancies and Privacy. We diligently cross check all our applicants on the Tenancy Information Centre Australia (TICA). You are closely communicated with throughout the entire process, as the final decision is at your discretion. At the time of signing the Tenancy Agreement we educate and advise the tenants of important aspects of the agreement they are entering and the property itself. We take care of all the documentation and bond lodgements to ensure all is in place for a trouble-free tenancy.


Aura Property QLD exposes your property to the widest possible number of prospective tenants through every available online resource. We also have an extensive database of prospective tenants and conduct inspections by appointment and open for inspections. Our team are adept at marketing property, this means that you are represented by a dynamic team that finds tenants for your investment property and finds them fast. As well as reaching out to find the best tenants, we find they actively seek us out because they know we have what they want, and often we have people looking to rent with us that have been referred by current tenants. Aura Property assures that you receive a quality applicant for your property, in the shortest possible time and for the best possible rent. We want what you want and understand that feedback to you during the vacancy period is paramount. Our negotiation skills mean we always strive to achieve the best results for you.


We have a large pool of highly skilled and fully licensed, reliable tradespeople who can get the job done and at the right price.   


Unlike many other Agents, keys to your Property are not handed out to prospective tenants. We don’t take that risk with your investment; all inspections are scheduled and attended by a team member. This allows us to liaise with the prospective tenants and pre-assess their suitability for your property.


Before a tenant moves in, your Property Manager completes an Entry Condition Inspection with a carefully detailed report. Tenants are also required to complete an Entry Condition report within 3 days of moving into the premises. Photos of your property and its inclusions are a must at both the start and end of the tenancy. At the end of the tenancy these documents help ensure your property is in the same condition as at the start, fair wear and tear considered, and that the tenant’s bond is disbursed appropriately after a thorough exit inspection.

Rent Management Townsville


We take care of your property’s maintenance and repairs as if it were our own, with our inspections carried out regularly. A copy of the routine inspection report together with photos will be forwarded to you after each inspection. The purpose of the inspections is two-fold. Firstly, to ensure the tenants are maintaining the property in accordance with their agreement, and secondly to bring to your attention any immediate maintenance needs, to inform you of any preventative maintenance or refurbishment that may be beneficial. Owners can then forecast and budget accordingly, for any upgrading work suggested in the report.

Rent Management Townsville


Communication is a vital tool in successfully managing property. This is important not only for keeping you up to date with your property, but also for maintaining a healthy rapport with the tenant. Communication is an area where many agents can fall short of the mark – Aura Property ensure communication between all parties is a top priority and updates are given regularly.


Neglect of minor repairs can often lead to major expenditure and the loss of a good tenant. Our attention to maintenance will ensure that problems are resolved quickly, by qualified tradespeople and at a reasonable price. All repairs and maintenance require your approval prior to action. If the repair is classed as urgent, we are required by law to have it rectified immediately. We will make every effort to contact you, but in the event you are unreachable, legislation dictates that repairs to the value of 2 weeks rent can be undertaken without your prior consent. In this instance, you will be provided with a full update and progress report of the situation, including details of our attempts to contact you.

Aura Property QLD


We ensure you enjoy the best possible rent by regular assessments that consider current market rents of similar properties, the area’s vacancy rate, condition of the property, quality of tenant and length of tenancy. What we don’t do, is overpromise and under deliver. When your property is advertised, we will recommend a realistic price based on the above factors as well as our knowledge of the area and market trends. We will not tell you an unrealistic price to win your business. As investors, we know and understand the importance of having the price set right. To be guiding you at an unrealistic price and coming down in small increments just above the market will lead straight to vacancy which will burn holes through your pockets much quicker than to meet the market on a 6-month lease and realign rent after that time. There is one reason why people invest in property – to protect and grow their hard-earned wealth. After all, that is what you expect, what your investment needs and what we offer.

Rent Management Townsville


In those occasional disputes with tenants we act as mediator between you and the tenant, and if needed, we refer to Dispute Resolution Services. If the dispute continues, we can attend the Queensland Civil and Administrative Tribunal (QCAT), on your behalf. The Tribunal is an independent third party to hear the dispute and make a decision on the matter. We are well trained to handle such situations and know how best to represent you before the court. We take the stress away from you!


 Each month we forward you an itemised statement showing all rental income and payments made on your behalf. We electronically deposit your money into your nominated account on the first business day of each month.  


Our fully electronic banking facilities provide tenants with easy rent payment options. We encourage and educate tenants to pay the full rent amount due, not part payments. However, should tenants fall into arrears, we know about it the same day as part of our daily arrears’ management routine. Prompt action follows in accordance with the Residential Tenancies and Rooming Accommodation Act, keeping you informed throughout the process.